ITeS Sector Experience

Over 100 projects delivered, covering 15+ segments of the ITeS sector in 20+ countries

IT Outsourcing – Software

  • ERP
  • Applications development
  • Applications integration
  • Desktop management

Knowledge Process Outsourcing

  • Business Consulting
  • Business Analytics
  • Market Intelligence
  • Legal Services

IT Outsourcing - Infrastructure

  • Remote Infrastructure Management
  • Workplace Services
  • Applications management
  • Network management

Business Process Outsourcing

  • Contact center services: Voice
  • Contact center services: Non-voice
  • Back-office support: ERM/HRM/CRM
  • Back-office support: Processing services
Assignment Examples
Explore our work in the ITeS sector across the world

    • Opportunity assessment for DBaaS in India
    • Study of network managed services market in Singapore
    • Market study of enterprise managed services in China
    • Strategic assessment of ISPs in Singapore
    • Benchmarking of inventory management software firms in Vietnam
    • Opportunity assessment of Australian M2M market
    • Feasibility study for a healthcare BPO in India
    • Market study of the financial KPO industry in China

    • Entry Strategy for managed IT security services in UAE and KSA
    • JV partner identification in infrastructure services market in GCC
    • Market study of IT services management market in KSA
    • Operational benchmarking of BPO companies in KSA
    • Opportunity assessment in the data center market in MENA
    • Investment opportunity analysis in IT services sector in GCC
    • Regulatory assessment of the ITeS industry in Dubai Free Zones
    • Market study of the public cloud services market in Egypt

    • Opportunity assessment of public cloud services in South Africa
    • Demand study for managed hosting services among SMEs
    • Market study of the emerging BPO industry in Nigeria
    • Assessment of BPO services in Nigeria’s consumer goods sector
    • Market study of contact center services in South Africa and Ghana

    • Study of the demand landscape for SaaS services in Europe
    • Competitive assessment of Internet Service Providers in Benelux
    • Market study of hosted contact center services in Europe
    • Demand assessment of medical transcription services in Europe
    • Benchmarking of call center and shared service centers in Czech
    • Opportunity assessment of the ITeS industry in Turkey
    • Feasibility study for a healthcare BPO in Romania

    • Market study of the colocation data center industry in Canada
    • Partner identification for data center services in North America
    • Market study of data center outsourcing & colocation in the US
    • Opportunity assessment of hosted web conferencing in the US
    • Market opportunity assessment for cloud based storage in the US
    • Study of ITeS spending by mid-size firms in the US and Canada
    • Market study of remote infrastructure management firms in the US

    • Assessment of contact support and ITO services in Colombia
    • Market study of outsourced software development in Chile
    • Study of outsourced technical support services in Latin America
    • Competitive intelligence on voice-based call centers in Mexico
    • Market study of infrastructure outsourcing services in Brazil
    • Feasibility study for setting up a call center in Brazil and Chile

Case Studies

Benchmarking study of offshoring locations for voice and non voice BPO services in Asia Pac region

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Market opportunity assessment of public cloud services in Egypt

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Knowledge Library

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