Benchmarking study of offshoring locations for voice and non voice BPO services in Asia Pac region


An European private equity firm with plans to invest in the voice / non-voice BPO industry in the Asia Pacific region sought benchmarking of preferred outsourcing destinations

Aranca Approach

Detailed benchmarking of the key low-cost destinations across the globe including cost benchmarking and financial modeling


Aranca’s analysis enabled the Client take an informed decision on his investment plans in the outsourcing sector


Identify major low-cost countries who are preferred outsourcing destinations

Develop a rating matrix to benchmark different countries on relevant parameters

Desk Research

Analysis of key factors driving demand for outsourcing

Identification of key parameters to be used for location benchmarking

Expert Interviews

Primary interviews with industry experts and ITeS firms

Focus on end-user preferences, costs involved, etc.


Shortlist attractive countries to focus investments

Preferred service models and growth strategies