Benchmarking study of offshoring locations for voice and non voice BPO services in Asia Pac region
Background
An European private equity firm with plans to invest in the voice / non-voice BPO industry in the Asia Pacific region sought benchmarking of preferred outsourcing destinations
Aranca Approach
Detailed benchmarking of the key low-cost destinations across the globe including cost benchmarking and financial modeling
Results
Aranca’s analysis enabled the Client take an informed decision on his investment plans in the outsourcing sector
Ideate
Identify major low-cost countries who are preferred outsourcing destinations
Develop a rating matrix to benchmark different countries on relevant parameters
Desk Research
Analysis of key factors driving demand for outsourcing
Identification of key parameters to be used for location benchmarking
Expert Interviews
Primary interviews with industry experts and ITeS firms
Focus on end-user preferences, costs involved, etc.
Analysis
Shortlist attractive countries to focus investments
Preferred service models and growth strategies
